1. Our commitment to you.
1.1 complete your order(s)
1.2 offer you a better shopping experience
1.3 improve our services
1.4 meet our legal responsibilities
2. How do we protect your information?
You are responsible for your own username and password safety and security on thetopmark. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
3.What information do we collect?
By visiting our website, to complete registration, ordering and notification, we collect and store information for legal use, included but not limited to:
3.1 email address, including email address provided via approved third parties associated.
3.2 shipping and billing address ( es ), including name, address line, phone number.
3.3 specific information for payment verification and Customs issues.
3.4 technical data, including IP address, date and time, browser and operating system, the URL you requested, etc.We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption.While our website is designed for a general audience, we will not knowingly collect any data from children or sell products to children, who are not permitted to use or submit the data to the website.
4. How do we collect your data？
We may collect personal data about you in the following ways:
4.1 Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
4.1.1 Create an account or purchase products on our website;
4.1.2 Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
4.1.3 Complete a voluntary market research survey;
4.1.4 Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
4.1.5 When you log in to our website via social media.
4.2 Indirect interactions – as you interact with our website, we may automatically collect the technical data by using cookies, server logs and other similar technologies. Please see About Cookies for further details.
4.3 Third parties – we may receive personal data about you from various third parties, including:
4.3.1 assoiated third parties, including analytics providers such as Google;
4.3.2 affiliate networks through whom you have accessed our website;
4.3.3 social media platforms when you log in to our website using such social media platforms;
5. How do we use your data?
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
5.1 we have your consent to do so, or
5.2 we need your personal data to perform a contract with you. For example, to process a payment from you, fulfill your order or provide customer support connected with an order, or
5.3 the processing is in our legitimate interests and not overridden by your rights, or
5.4 we have a legal obligation to collect or disclose personal data from you.Your personal data is used by thetopmark to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
5.5 To create an account and register you as a new customer (either directly or via social media).
5.6 To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
5.8 To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
5.9 To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
5.10 To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
5.11 To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.
5.12 To recommend products, services discounts, promotions, reward campaigns, as well as offers that may be of interest to you, including sending you such information by email, post or SMS, subscribing to our newsletter, responding to a survey or access to occasional website news and updates.
5.13 To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
7. How do we share your data?
We do not sell, rent, trade, license, or otherwise disclose or share your personal or financial information to anyone, except in the following specific situations:
7.1 Third-party service providers: Like most online merchants, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address and phone number to partners such as DHL in order to guarantee delivery of your orders, and we may use relevant customer information in order to monitor the quality of the third party's service.
7.4 Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners.
8. Your Rights on your personal data.
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
8.1 request access to your personal data
8.2 request correction of your personal data
8.3 request erasure of your personal data
8.4 request restriction of processing of your personal data
8.5 request the transfer of your personal data
8.6 object to processing of your personal data
8.7 object to automated decision making
If you wish to exercise any of these rights,or have any questions,comments or requests for more information,please email us at email@example.com.
9. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates or otherwise servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.